support

Are your security devices up-to-date? Would you like to reduce the cost of network operations?

NCI offers a comprehensive set of support options that will match your needs. Our certified staff takes the load off your staff allowing you to focus on your main business objectives. We work closely with your staff to ensure continued, smooth operation of your IT infrastructure. The benefits of having our skilled people as an extension of your operation include:

• Experienced, certified, and current staff
• Continuity of expertise
• Available when you need them
• Lower cost option than in-house expertise
• Keeping your security systems current will reduce risks and increase the leverage of your investments.

NCI offers 2 main categories of support:

nciSAFE is prescheduled, “preventative” maintenance on your security devices. It is a simple, cost-effective way to ensure that your security devices are current to the latest operating systems standards. nciSAFE programs are offered as a minimum fixed term of one year.  Choose the level of service that meets your needs, based on update schedules, whether you need after hours updates or patches, etc.  Download our spec sheet to get the complete package options.  Please note that all products supported must be covered by a valid manufacturer subscription as a prerequisite to purchasing an nciSAFE package.
[Download nciSAFE sheet – pdf]

nciSECURE is live technical support via phone, e-mail, and/or on-site support. It provides a cost-effective way to leverage and protect your networking infrastructure investments and reduce your operating costs. All nciSECURE programs are offered as a fixed term of one year. Choose the level of support best suited to your operating needs. Please download our spec sheet for package option details. Please note that all products supported must be covered by a valid manufacturer subscription as a prerequisite to purchasing an nciSECURE package.
[Download nciSECURE sheet – pdf]